Sales Terms & Conditions
Version 1.0 · Effective 1 January 2025
Practical summary — before you read the full terms
Quote validity
All quotes expire 30 days from the date of issue. Orders placed after that date require a new quote.
When a written agreement applies
If a separate commercial agreement has been signed by both parties, that agreement governs. These standard terms apply where no such executed agreement exists.
Request pricing
Pricing is not published. Send your product and quantity requirements to sales@ainsora.com to receive a formal quote.
Sales & support contact
Orders and quotes: sales@ainsora.com
Terms questions: info@ainsora.com
Unless they are superseded by an executed agreement, these sale terms and conditions (the "Terms") shall govern the sale of all radio products and accessories (the "Products") sold by AINSORA. These Terms shall further govern the licensing of all software products related to or incorporated into AINSORA's Products (the "Software"). Should you have any questions regarding the application of these Terms, please contact AINSORA at info@ainsora.com
PRICING
Given the competitive nature of AINSORA's business, the price of its Products is kept confidential. Pricing for any Product or project may be obtained at any time by transmitting a request for quote to AINSORA at sales@ainsora.com. Unless they are superseded by a written agreement, these Terms shall apply to and be incorporated into all Quotes AINSORA transmits to its customers. All Quotes shall expire 30 days after they are sent.
ORDERING
After receiving a Quote, a customer may use the Quote's prices to submit a formal purchase order to AINSORA at sales@ainsora.com. Once submitted, a Purchase Order shall be considered a formal offer for sale and shall be deemed accepted when the customer receives a written order confirmation from AINSORA (the "Confirmation"). Together, the Quote, which incorporates these Terms, the Purchase Order and the Confirmation shall constitute a binding agreement to buy and deliver the Product(s) described in the Purchase Order.
PAYMENTS
Unless the parties execute a formal credit agreement, all Purchase Orders shall be paid in full no later than five business days after AINSORA transmits a Confirmation and issues Pro-forma Invoice to the customer. A failure to pay within this period shall, at AINSORA's sole discretion, be grounds for suspending or canceling the relevant Purchase Order. All terms for making a payment (wiring information, etc.) shall be outlined in AINSORA's Quote. Payment questions may be directed to finance@ainsora.com.
AINSORA's customers shall be responsible for paying all banking fees and commissions associated with their purchase and all costs associated with shipping AINSORA's Products from AINSORA's facilities to a site of the customer's choosing, including all carrier costs and any pertinent export or customs taxes. Should AINSORA pay any of these costs, it shall invoice them to the customer.
Each party shall be responsible for determining and paying their own taxes.
DELIVERY
All Purchase Orders shall be filled as soon as practicable and delivered Ex Works, as that term is defined in the International Commercial Terms 2010, at a facility of AINSORA's choosing for pick up by a customer nominated carrier. All Products shall be invoiced at the time of their delivery (the "Invoice Date"). For purposes of construing these Terms, the Invoice Date shall constitute the date of delivery for each Product.
Title to each Product and all risks of loss associated therewith shall pass from AINSORA to the customer when the Product is picked up by the customer's carrier at AINSORA's facilities. As a courtesy, AINSORA may assist the customer in locating and hiring a suitable carrier to deliver the Products at the customer's cost. In no event, however, shall AINSORA's efforts to procure a currier be construed as altering the Ex Works delivery terms described herein.
CANCELLATIONS
AINSORA shall have the right to cancel any Purchase Order submitted pursuant to a Quote should the customer fail to pay or make other arrangements for payment within the time period set forth above. The customer, for its part, may cancel a Purchase Order only upon AINSORA's written approval. In the event AINSORA approves a Purchase Order cancellation, the customer shall be liable for all costs AINSORA incurred in procuring, assembling, or preparing to assemble the Products purchased pursuant to that Purchase Order, including a restocking fee of 25% of the relevant Purchase Order's total value.
WARRANTY
AINSORA warrants that all Products delivered pursuant to these Terms shall be free from defects in materials and workmanship for a period that begins on the Invoice Date and extends for two years for indoor units and one year for outdoor units (the "Warranty Period"). In addition to this hardware warranty, AINSORA further warrants that all Software shall be free from defects that prevent it from materially conforming to AINSORA's published specifications.
Should a customer discover a defect covered by these warranties, the customer must notify AINSORA within 30 days of discovering the defect and return the defective Product or Software, at the customer's expense, to AINSORA's facilities. In the event AINSORA determines the reported defect is covered by the applicable warranty, AINSORA shall, at its option, repair or replace the Product or Software, and return it to the customer at AINSORA's expense.
EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH HEREIN, AINSORA MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AINSORA'S LIABILITY FOR A BREACH OF THE ABOVE WARRANTIES SHALL BE LIMITED TO REPAIRING OR REPLACING THE DEFECTIVE PRODUCT OR SOFTWARE.
LIMITATION OF LIABILITY
IN NO EVENT SHALL AINSORA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, INCLUDING LOST PROFITS, LOSS OF USE, OR LOSS OF DATA ARISING OUT OF THE SALE, DELIVERY, USE, OR PERFORMANCE OF AINSORA'S PRODUCTS OR SOFTWARE, EVEN IF AINSORA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AINSORA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SALE, DELIVERY, USE, OR PERFORMANCE OF ITS PRODUCTS OR SOFTWARE SHALL NOT EXCEED THE PURCHASE PRICE PAID BY THE CUSTOMER FOR THE PRODUCTS OR SOFTWARE GIVING RISE TO THE CLAIM.
SOFTWARE LICENSE
AINSORA hereby grants to each customer a non-exclusive, non-transferable license to use the Software for the customer's internal business purposes only. The customer may not modify, reverse engineer, decompile, or disassemble the Software. The customer may not rent, lease, or otherwise transfer the Software to any third party.
GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflicts of law provisions. Any dispute arising out of or relating to these Terms shall be resolved through arbitration in Paris, France.
Contact Us
If you have any questions about these Terms and Conditions, please contact us.